Director of Sales and Service Training - ASTD

General Description:

This position is responsible for leading and managing all aspects of the development of CertusBank Sales teammates which includes educational solutions and interventions that are aligned with business strategy and results driven. This includes conducting needs assessments to identify strategically aligned learning and development initiatives and interventions, designing, developing and delivering programs, procuring and managing external suppliers, measuring the business impact and effectiveness of learning solutions, and project managing multiple development solutions simultaneously.

Key Responsibilities:

? Create and execute proactive, best-in-class programs to develop high performing, highly effective and winning sales leaders and professionals ? Create and implement the training strategy to support the sales leaders and professional teammates ? Participate in the annual CertusBank University strategic planning and needs assessment process to identify opportunities for educational interventions to drive the business forward ? Conduct annual needs assessment in program competency areas ? Forecast sales educational resource requirements ? Coordinate, brief, and conduct presentations to senior and C-level executive stakeholders on educational programs ? Ensure sales development initiatives are aligned and integrated with CertusBanks's enterprise talent management processes and systems ? Lead the design, development, and deployment of learning solutions to support the sales area ? Establish and manage learning alliances and strategic partnerships with consultants, college and universities, industry groups and suplliers to develop and/or deliver training ? Provide Performance Consulting and Coaching around the development of sales leaders and professionals ? Partner with others in CertusBank University, Infrastructure and business leaders to meet teammmate development needs ? Develop and administer measurement tools, including businesss impact and ROI, to improve the effectiveness of the sales programs and other learning solutions ? Develop and maintain an external network of contacts for benchmarking, sales development initiatives ? Collaborate and learn with a team of award winning professionals ? Evaluate performance of instructors/facilitators, provide feedback and coach their on-going performance

Source: http://jobs.astd.org/jobs/4934270/director-of-sales-and-service-training

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In Changing News Landscape, Even Television is Vulnerable ...

Pew Research Center
September 27, 2012
In Changing News Landscape, Even Television is Vulnerable
Trends in News Consumption: 1991-2012

Overview

The transformation of the nation?s news landscape has already taken a heavy toll on print news sources, particularly print newspapers. But there are now signs that television news ? which so far has held onto its audience through the rise of the internet ? also is increasingly vulnerable, as it may be losing its hold on the next generation of news consumers.

Online and digital news consumption, meanwhile, continues to increase, with many more people now getting news on cell phones, tablets or other mobile platforms. And perhaps the most dramatic change in the news environment has been the rise of social networking sites. The percentage of Americans saying they saw news or news headlines on a social networking site yesterday has doubled ? from 9% to 19% ? since 2010. Among adults younger than age 30, as many saw news on a social networking site the previous day (33%) as saw any television news (34%), with just 13% having read a newspaper either in print or digital form.

These are among the principal findings of the Pew Research Center?s biennial news consumption survey, which has tracked patterns in news use for nearly two decades. The latest survey was conducted May 9-June 3, 2012, among 3,003 adults.

The proportion of Americans who read news on a printed page ? in newspapers and magazines ? continues to decline, even as online readership has offset some of these losses. Just 23% say they read a print newspaper yesterday, down only slightly since 2010 (26%), but off by about half since 2000 (47%).

The decline of print on paper spans beyond just newspapers. The proportion reading a magazine in print yesterday has declined over the same period (26% in 2000, 18% today). And as email, text messaging and social networking become dominant forms of communication, the percentage saying they wrote or received a personal letter the previous day also has fallen, from 20% in 2006 to 12% currently. There has been no decrease in recent years in the percentage reading a book on a typical day, but a growing share is now reading through an electronic or audio device.

While print sources have suffered readership losses in recent years, television news viewership has remained more stable. Currently, 55% say they watched the news or a news program on television yesterday, little changed from recent years. But there are signs this may also change. Only about a third (34%) of those younger than 30 say they watched TV news yesterday; in 2006, nearly half of young people (49%) said they watched TV news the prior day. Among older age groups, the percentages saying they watched TV yesterday has not changed significantly over this period.

The changing demographics of the TV news audience are particularly noticeable in the audiences for local and cable news. The overall share of Americans saying they regularly watch local television news has slipped from 54% in 2006 to 48% today ? and in that regard it remains one of the news sources with the broadest reach. But the number of 18-to-29 year-olds regularly watching local news has fallen from 42% in 2006 to 28% today.

Over this same period, the regular audience for cable news also has aged. In 2006 and 2008, there were only modest age differences in regular cable news viewership. But in the current survey, more than twice as many of those 65 and older as those younger than 30 say they regularly watch cable news (51% vs. 23%).
CNN?s Losses Continue

Among individual cable news outlets, CNN?s regular audience has declined since 2008. Four years ago, nearly a quarter of Americans (24%) said they regularly watched CNN; that has fallen to 16% in the new survey.

Regular viewership for both Fox News and MSNBC has not changed much in recent years.
About one-in-five Americans (21%) say they regularly watch Fox News, while about half as many (11%) say they regularly watch MSNBC.
Print on Paper: Going, Going ?

While Americans enjoy reading as much as ever ? 51% say they enjoy reading a lot, little changed over the past two decades ? a declining proportion gets news or reads other material on paper on a typical day. And there is new evidence in the survey of a shift in reading to electronic platforms.

In the new survey, only 29% say they read a newspaper yesterday, with just 23% reading a print newspaper. Over the past decade, the percentage reading a print newspaper has fallen by 18 points (from 41% to 23%). Somewhat more (38%) say they regularly read a daily newspaper, although this percentage also has declined, from 54% in 2004. Figures for newspaper readership may not include some people who read newspaper content on sites that aggregate news content, such as Google News or Yahoo News.

Over the past decade, there have been smaller declines in the percentages of Americans reading a magazine or book in print (six points and four points, respectively) than for newspapers.

Just as online newspaper readers make up an ever-greater share of all newspaper readers, so too are more magazine readers and book readers abandoning the printed page for tablets, digital books and other devices. In the current survey, 9% of those who said they read a magazine yesterday, and 20% who read a book, read them in a non-print format.

And substantial percentages of the regular readers of leading newspapers now read them digitally. Currently, 55% of regular New York Times readers say they read the paper mostly on a computer or mobile device, as do 48% of regular USA Today and 44% of Wall Street Journal readers.

By contrast, most readers of such magazines as Harpers, the Atlantic and the New Yorker still read them in print. But even for these magazines, nearly a quarter of regular readers (23%) say they read them mostly on a computer or digital device.
Online News: More Mobile, More Social

While traditional news platforms have lost audience, online news consumption has been undergoing major changes as well. Nearly one-in-five Americans (17%) say they got news yesterday on a mobile device yesterday, with the vast majority of these people (78%) getting news on their cell phone. Among smartphone owners, nearly a third (31%) got news yesterday on a mobile device.

The second major trend in online news consumption is the rise of news on social networks. Today, 19% of the public says they saw news or news headlines on social networking sites yesterday, up from 9% two years ago. And the percentage regularly getting news or news headlines on these sites has nearly tripled, from 7% to 20%.

In part, this is a byproduct of the explosive growth in social networking. In the current survey, 41% of all adults, including 47% of online adults, say they used Facebook or another social networking site yesterday. (For more on social networking, see surveys conducted by the Pew Internet & American Life Project.)

On top of the increase in social network use, the poll finds that news is also more prevalent on social networking sites. The share of users who saw news there yesterday nearly doubled from 19% to 36% between 2010 and 2012.

The increasing use of these sites for news has not just occurred among young people. In fact, those in their 30s are nearly as likely as those 18 to 24 to say they saw news or news headlines on Facebook or another social networking site yesterday (30% vs. 34%). And about a quarter of adults in their 40s (23%) saw news yesterday on social networks, up from just 8% in 2010.

The two trends in online news consumption ? growing numbers getting news via mobile devices and the increasing use of social networks ? are complementary. Overall, 55% of Americans access the internet on a mobile device, such as a cell phone or tablet; among this group, 30% say they saw news on social networking sites yesterday. That compares with just 9% of Americans who are online but do not access the internet on a mobile device.
Getting News on Twitter

While news gathering is very common among Twitter users, the overall reach is limited because the audience remains relatively small. About one-in-ten Americans (13%) ever use Twitter or read Twitter messages. By comparison, more than half (54%) ever use other social networking sites, such as Facebook, Google Plus or LinkedIn.

As a result, far fewer people get news on Twitter than on other social networking sites. Just 11% ever see news on Twitter, while 3% got news there yesterday. Nearly half of adults (47%) ever get news on Facebook and other social networking sites and 19% got news on one or more of those sites yesterday.

Nonetheless, Twitter users are increasingly getting news on the site and sharing news stories with others. Overall, 83% of Twitter users ever see news on Twitter and 26% saw news there yesterday; both percentages are up considerably from two years ago. And most Twitter users (59%) tweet or retweet news headlines on Twitter. About the same percentage of users of Facebook and other social networks (61%) use those sites for sharing news or news headlines.

REMAINING PAGES

http://www.people-press.org/2012/09/27/in-changing-news-landscape-even-television-is-vulnerable/

Source: http://able2know.org/topic/198909-1

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Plane going to Everest region crashes, killing 19

KATMANDU, Nepal (AP) ? A plane carrying trekkers to the Mount Everest region hit a bird and crashed just after takeoff Friday in Nepal's capital, killing the 19 Nepali, British and Chinese people on board, authorities said.

The pilot of the domestic Sita Air flight reported trouble two minutes after takeoff and appeared to have been trying to turn back, said Katmandu airport official Ratish Chandra Suman. The crash site is only 500 meters (547 yards) from the airport, and the wrecked plane was pointing toward the airport area. Suman said the plane hit a vulture just after it took off, causing the crash.

Suman said he could not confirm whether the plane was already on fire before it crashed. Cellphone video shot by locals showed that the front section of the plane was on fire when it first hit the ground and that the pilot apparently had attempted to land the plane on open ground beside a river.

The fire quickly spread to the rear, but the tail was still in one piece at the scene near the Manohara River on the southwest edge of Katmandu. Villagers were unable to approach the plane because of the fire, and it took some time for firefighters to reach the area and bring the fire under control.

Soldiers and police sifted through the crash wreckage looking for bodies and documents to help identify the victims. Seven passengers were British and five were Chinese; the other four passengers and the three crew members were from Nepal, authorities said.

Large numbers of local people and security forces gathered at the crash site. The victims' charred bodies were taken by vans to a hospital morgue.

Relatives of the Nepalese victims cried as they gathered at the Tribhuwan University Teaching Hospital in Katmandu, where all the victims' bodies were taken.

The weather in Katmandu and surrounding areas was clear Friday morning, and the plane was one of the first of the day to take off from Katmandu's Tribhuwan International Airport. Other flights reported no problems, and the airport remained open and operated normally after the crash.

The plane was heading for Lukla, the gateway to Mount Everest. Thousands of Westerners make treks in the region around the world's highest peak each year. Autumn is considered the best time to trek the foothills of the Himalayan peaks.

Airline officials identified the British crash victims as Raymond Eagle, 58, Christopher Franc Davey, 51, Vincent Kelly, 52, Darren Kelly, 45, Timothy Oakes, 57, Stephen Holding, 60, and Benjamin Ogden, 27.

The Nepalese passengers were identified as Kumar Marshyangdi Magar, Lakpa Noru Sherpa, D. Rai and M.K. Tamang. The crew members were pilot Bijay Tandukar, co-pilot Takashi Thapa and hostess Ruju Shakya.

China's government-run Xinhua News Agency identified the Chinese victims as Wu-Hui, Qian-Mingwu, Wu-Lin, Wang-Jhihua and Yang-Chen.

Nepal, with its poor-quality mountain roads and network of little airports, has a long history of small plane crashes. Including Friday's crash, there have been at least six crashes of small planes since October 2008.

The crash follows an avalanche on another Nepal peak Sunday that killed seven foreign climbers and a Nepali guide.

Source: http://news.yahoo.com/plane-going-everest-region-crashes-killing-19-040304213.html

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Italy's Monti pleases investors, but politics to come

ROME (Reuters) - Italian Prime Minister Mario Monti's declaration that he would be willing to serve a second term if asked may have reassured international investors, but there is no way around the treacherous waters of Italian politics.

It was no accident that Monti, an economist brought in last year to run an emergency government of technocrats, made his announcement in New York; just a short taxi ride from Wall Street, he was comfortably far from the fevered atmosphere in Rome, where manoeuvring for the 2013 election is in full swing.

Business leaders and financial investors fretting about what may follow have long been keen on what the press has dubbed "Monti bis", or Monti-2, a second dose of the apolitical cabinet appointed by President Giorgio Napolitano when Silvio Berlusconi quit at the height of the euro zone debt crisis.

But the main political parties, preparing for an election due no later than April, made it clear that they would not be excluded from the process of selecting the next leader.

Pier Luigi Bersani, head of the centre-left Democratic Party (PD), said he would not stand for any attempt to "pre-write the election result and make the vote a waste of time".

Former prime minister Berlusconi's first response was more cautious. "There are elections first," was all the conservative would say on Thursday, immediately after Monti's declaration.

Bersani's cool reaction was hardly surprising given that the PD is leading in most opinion polls and he could become prime minister himself. But his words concealed a more complex reality for a political system badly in need of the kind of credibility enjoyed by Professor Monti, a former European Commissioner.

With a vote due no later than April, the main parties are caught in a stalemate of their own making, unclear about who will lead them into the election, what policies they will promote or even what electoral law will apply on polling day.

An uninterrupted wave of scandal, most recently at the local centre-right government in the region around Rome, has badly tarnished the already battered image of politicians in general, leaving Monti far more popular than any of the party leaders.

The 69-year-old has ruled out standing as a candidate himself and stressed that he would only serve if elections produced no clear winner, leaving Italy vulnerable to the kind of financial market turmoil that brought him to power last year.

He has insisted that Italy will not need help from the International Monetary Fund or the European Union to get through the crisis.

But with Italy's public debt set to top 126 percent of gross domestic product this year, the economy in recession and youth unemployment over 35 percent, the threat is never far off and the political uncertainty is not helping.

PRESIDENT MONTI?

According to a survey by the SWG polling institute published on Friday, the PD would be the biggest party with 26 percent of the vote, ahead of Berlusconi's centre-right People of Freedom (PDL) with 15 percent.

"Broadly speaking, the PDL looks out of it. It doesn't look like winning or even playing a decisive role," said SWG vice president Maurizio Pessato. "The PD looks like at least being able to create a coalition around itself."

The party faces a primary battle in November to choose who will lead it into the election - Bersani or the young mayor of Florence, Matteo Renzi. Neither is keen to be upstaged by Monti before their race has even started.

A PD official close to Bersani said that the party would only agree to Monti serving as prime minister if there were something close to a hung parliament, with no clear majority, but he added that other options were possible.

"Becoming prime minister after the elections isn't the only thing that Monti could do. He could also become president," the party official said.

That would allow Monti to avoid front-rank politics but still play the kind of behind-the-scenes role that current head of state Napolitano has played throughout much of the crisis.

But according to the SWG poll, the anti-establishment 5-Star Movement of comedian Beppe Grillo would be the second largest force with 19 percent of the vote, while 49 percent of those surveyed were undecided or determined not to vote.

The odds against a PDL victory may help explain a relatively conciliatory attitude it has taken lately, despite a hostile tone toward the austere economic policies implemented by Monti with the blessing of Italy's European partners.

Speaking of Monti's remarks in New York, the PDL's Franco Frattini, a former foreign minister, said: "We have to take account of this important declaration and then it will be up to the voters to decide if a government can be formed with a sufficiently strong majority."

The party which dominated Italian governments over the past decade has been left hanging until Berlusconi decides whether or not he will lead it into the election. But with a heavy defeat in prospect, an apolitical prime minister seems to be increasingly attractive to the party's leaders.

(Additional reporting By Massimiliano Di Giorgio; Editing by Alastair Macdonald)

Source: http://news.yahoo.com/italys-monti-pleases-investors-politics-come-174912308.html

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Oil prices march upward for second day

BANGKOK (AP) ? Hopes that the global economy might see some improvement after Spain announced far-reaching steps to fix its ailing economy helped keep oil prices on the upswing for a second day.

Benchmark oil for November delivery was up 61 cents to $92.46 per barrel at late afternoon Bangkok time in electronic trading on the New York Mercantile Exchange. The contract rose $1.87 to finish at $91.85 per barrel on the Nymex on Thursday.

Brent crude gained $1.28 to $113.29 on the ICE Futures Exchange in London.

"Risk appetite improved yesterday on the Spanish budget," analysts at Credit Agricole CIB in Hong Kong said in a market commentary. "With the Spanish budget paving the way for an official bailout request ... renewed concern about the Eurozone crisis has eased."

After three straight days of declines, oil posted gains in Asia on Thursday, helped by expectations the People's Bank of China will soon take more steps to stimulate the world's No. 2 economy. Spain later announced severe budget cuts intended to convince the world that it can meet deficit-reduction targets.

Still, oil analyst Stephen Schork said he expects "high volatility" as oil contracts for October expire.

In other Nymex trading:

? Heating oil rose 2.1 cents to $3.172 per gallon.

? Wholesale gasoline gained 1.2 cents to $3.156 per gallon.

? Natural gas rose 0.1 cent to $3.306 per 1,000 cubic feet.

Source: http://news.yahoo.com/oil-prices-march-upward-second-day-055051166.html

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Is there a gene for motherhood?

ABC News' Juju Chang reports:

Rory Dalven is a 3-year-old girl who has not been out of diapers that long, but she already knows something about changing them.

Her sister, Saorise, is a 5-year-old kindergarten student who already knows what she wants to be when she grows up, a mom.

Their inclinations to nurture and feed baby dolls and play with items like strollers at such a young age could be something they were born with, and something that will definitely affect their futures, researchers at Rockefeller University in NYC say.

In a study with mice, the researchers determined that a single gene exists that could be responsible for motivating mothers to protect, feed and raise their young.

The study's findings mean there could be a valid explanation for why some women seem born to be maternal figures, while others come across as detached or cold or even completely not interested when it comes to children.

Some are calling the discovery the "mommy gene."

Moms who spoke with ABC News were divided on the possible link to motherhood, with some saying it makes sense and others saying it is not that simple.

"I can always remember playing with dolls and always thinking, 'I'm going to be a mom,'" one New York City mother said. "I do have friends who say they just don't have it in them to want a baby or to take care of them."

"On a good day, I'm incredibly nurturing," another mother said, raising the argument that maternal instinct might have more to do with circumstance than genetics. "On a bad day, it's a little harder."

One blogger who leads a parenting website worried that the gene study might present mothers with another reason to look harshly on themselves, and other moms.

"I worry that it could almost invite us to look at someone that does something differently than we do and say, 'She doesn't want to breast-feed. She doesn't have the 'mommy gene,"" said Melissa Lawrence, co-founder of CloudMom.com.

Do you think a "mommy gene" exists? Tell us what you think by weighing in below in the comments section.

Also Read

Source: http://gma.yahoo.com/blogs/abc-blogs/gene-motherhood-143651678--abc-news-parenting.html

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Sept. 28: A Circular Relationship Between Political and Economic ...

President Obama?s probability of winning the Electoral College fell slightly in Friday?s FiveThirtyEight forecast, from 83.9 percent to 82.7 percent on Thursday.

Although Friday?s polls were a bit more equivocal than on some recent days, the shift mainly came because of a decline in the FiveThirtyEight economic index, which continues to have some influence on the forecast.

A government report on Friday showed a decline in real personal income in August, one of the economic data series that the forecast model uses. Furthermore, the July personal income figures, which had initially looked quite positive, were revised downward to show slower income growth.

Real personal income is up 2 percent from one year ago, a below-average number, but one that roughly matches other economic figures. However, it had been flat to negative for much of 2011, and it has increased only at about the growth rate of the population over the whole course of Mr. Obama?s term.

Another economic data series that the model uses, personal consumption expenditures, was also published on Friday and showed sluggish growth in consumer spending after adjusting for inflation.

Numbers from the manufacturing sector have also been poorer lately, and this month?s monthly jobs report was mediocre.

And yet, consumer confidence was up sharply this month across several surveys, reaching a four-month high in The Thomson Reuters/University of Michigan?s monthly measurement of it.

What accounts for the discrepancy? Some of it might be in the timing: the reports on consumption and personal income covered August, whereas the consumer confidence surveys are quicker to update and instead reflect numbers for September. And there have been some recent positives in the economic data, like tentatively better numbers from the housing sector.

Politics undoubtedly also plays a part, however. We often talk about the important role that the economy plays in the election. But Americans perceptions of the economy are also colored by their political views.

Gallup, which tracks numbers on economic confidence daily, found a substantial increase in consumer confidence that was unmistakably timed to the Democratic convention. Most of the increase, however, was caused by Democrats, who now view the economy much more positively. The numbers also improved modestly among independent voters, but there was no improvement among Republicans.

It seems that Mr. Obama and Bill Clinton were able to persuade some voters in their speeches at the convention that there are silver linings in the economy. It is the most persuasive explanation for how subjective perceptions of the economy improved at a time when objective measurements of it had worsened.

But could improved consumer confidence actually translate into improved consumer spending, which could help stimulate the economic recovery? Or do measures of consumer sentiment become unreliable predictors of actual economic behavior once we?re this deep into an election cycle?

Some academic studies of this question find that improved consumer confidence actually may affect consumer behavior ? even if the initial impetus for the change was rooted in political factors. Democrats might be going out to dinner a few more times this month ? even if Republicans don?t.

On the other hand, Gallup?s tracking of self-reported consumer spending has not seen much of a change since the Democratic convention. Self-reported assessments of spending are not always reliable. But we?ll have to wait several more weeks until September data on retail sales is available, giving us a harder measure of how consumers are actually behaving.

These ambiguous relationships between political attitudes, economic attitudes and actual economic behavior are complicated. It isn?t necessarily so straightforward to say what constitutes the economic ?fundamentals,? when those economic variables may be influenced in part by the political attitudes of consumers and businesses, along with fiscal and monetary policy.

However, I am especially wary of using sentiment-based measures like consumer confidence in elections analysis, and forecasting models that have done so have had extremely poor results when applied to real data. If you had an elections model based on horse-race polls and consumer confidence right now, you?d run the risk of double-counting Mr. Obama?s gains, since in this case the consumer confidence figures seemed to have been influenced by electoral politics more than the other way around.

Friday?s Polls

Speaking of silver linings: Friday?s poll numbers were a bit more hopeful for Mitt Romney, at least as compared to his extremely poor numbers over the past week or so. A number of swing state polls congregated at a lead in the low- to mid-single digits for Mr. Obama, but we weren?t seeing as many polls with him ahead in mid- to high-single digit leads.

Mr. Obama?s lead also declined by one point in the RAND Corporation?s national tracking poll, and by two points in the Ipsos online tracking poll, and in a poll published by United Press International. It held steady at six points, however, in the Gallup national tracking poll.

Our ?now-cast,? which looks at the polls alone and does not account for the economic data, held steady on Friday, suggesting that it would be premature to make too much out of these shifts. A couple more days? worth of polls like this, however, and Mr. Romney might be able to make the case that Mr. Obama?s momentum has abated some.

The smart money is that Mr. Obama?s standing in the polls will erode some between now and Nov. 6, especially if we continue to see the mediocre economic data that we did on Friday. It is probably too late in the election cycle for the economic data alone to prevent Mr. Obama from being favored in the race, unless the numbers are poor enough to give voters the sense that the economy has reached some new state of acute crisis. But it could soften the ground a bit for Mr. Romney down the stretch run if he can find some other ways, like the debates, to also make gains.

Source: http://fivethirtyeight.blogs.nytimes.com/2012/09/28/sept-28-a-circular-relationship-between-political-and-economic-views/

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